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Peptide First

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Refund Policy

Last updated: March 2026

Peptide First is committed to supplying high-quality research-use-only peptides. This policy explains our returns, replacement, and refund procedures.

Product Integrity — No Returns After Shipping

Because these are sensitive research materials whose storage and handling we cannot verify once they leave our facility, we cannot accept returns of products once an order has shipped. This protects the integrity of every batch for all customers.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact support@peptidefirst.com within 7 days of delivery with your order number and photos. We will replace the affected product at no additional cost or, where replacement isn't possible, issue a refund.

Order Cancellation

If you spot an error before your order ships, contact us immediately and we will do our best to cancel or correct it. Once an order has shipped it cannot be cancelled.

Unauthorized Orders

If you believe an order was placed without your authorization, contact us immediately so we can investigate and, where warranted, refund the charge to the original payment method.

Refund Timing

Approved refunds are issued to the original payment method. Please allow7 business days (for Damaged or Incorrect Orders and redunds) for the refund to appear on your statement, depending on your provider. Please note that our payment processor may have its own policies regarding chargebacks and disputes that are independent of this Refund Policy.

Customer Support

Peptide First is operated by Crestline Cartflow LLC. We're committed to a fair, responsive resolution of any issue. Reach us at support@peptidefirst.com [and (optional) a correctly formatted phone number]. To stop receiving restock or marketing emails, use the unsubscribe link in any email or see the opt-out choices described in our Privacy Policy.

Governing Law

This policy is governed by the laws of the State of Utah. It does not limit any non-waivable rights you may have under applicable consumer-protection law.